Terms & Conditions
Updated September 27, 2026
Supporting Station 21
This website supports Bat Cave Volunteer Fire & Rescue through fundraising, merchandise sales, and community donations. It is not the department’s official website. For emergencies, call 911. This website and its email are not monitored for emergency response. Please review the information below before placing an order or making a donation.
Orders and preorders
All online merchandise is offered as a preorder. Orders received by Sunday at 11:59 p.m. ET are generally submitted to our local supplier the following week. Allow about 2–5 weeks for production and preparation before shipping or free local pickup; carrier delivery time is additional. Review each product description for item-specific timing. Please double-check your selected size, color, and item before placing your order. If you have a question about fit, please contact us at batcavefireandrescue@gmail.com before ordering so we can check with our supplier. Keep your order confirmation for reference.
If we cannot ship within the stated timeframe, we will notify you, provide a revised shipping estimate, and offer the choice to agree to the delay or cancel the unshipped items for a refund. We will handle delay notices, cancellations, and refunds as required by applicable law.
Shipping and packaging
Shipping and packaging charges are shown at checkout before you pay. These charges help cover postage and the materials needed to protect your order. Our volunteers donate their time to prepare packages, helping preserve fundraising proceeds for the department. Please check your delivery address carefully and contact us promptly if it needs correction.
Order changes, returns, and problems
We inspect all merchandise before shipping. All sales are final unless we approve a return or exchange. To request a cancellation, return, or exchange, email batcavefireandrescue@gmail.com with your order number and a description of the issue before sending anything back. Because most items are made to order, changes or cancellations may not be possible once production begins or an order has shipped.
For approved returns, you may request a refund, an exchange, or store credit. Exchanges are subject to availability. We will confirm your preferred option and any applicable shipping costs before you return the item. For an approved return or exchange based on size or preference, the purchaser pays return shipping and, for an exchange, shipping the replacement. If an item arrives damaged, defective, or incorrect, or a package is missing, contact us promptly. Include photos of the item and packaging if there is damage. We will review the issue and cover reasonable shipping costs when we sent an incorrect or defective item.
For buyer-arranged returns, use a trackable shipping service, keep your mailing receipt, and consider purchasing insurance for the item’s value. We process a refund, exchange, or store credit after the approved return reaches us and we inspect it. If a buyer-arranged return is lost or damaged in transit, please contact the carrier to file a claim. If we provided a return label because we sent an incorrect or defective item, contact us so we can help resolve any shipping issue.
Nothing on this page limits rights provided by applicable consumer law.
Donations
Please review the amount, frequency, and any optional fee contribution before confirming a donation. For questions about a duplicate or mistaken donation, or to request help with a recurring donation, contact us at the email below. This website does not provide personal tax advice or guarantee that a contribution or merchandise purchase is tax-deductible.
Questions and assistance
Email batcavefireandrescue@gmail.com for help with this fundraising website. Please do not send payment card details by email. Our volunteers will review your message and respond as they are able.
Photo use and credits: Please contact batcavefireandrescue@gmail.com to request permission to reuse BCVFD-owned photographs. Images credited to other photographers or organizations remain subject to their owners’ rights and stated licenses.
For emergencies, call 911. This website and email are not monitored for emergency response.